The main goal of TRUST is to keep individuals in Santa Clara County who are emotionally distressed out of jails and hospitals and in a safe space within the community in which they live.

TRUST provides low-risk de-escalation assistance, referrals, and stabilization services in Santa Clara County. All TRUST team members are compassionate, trauma-informed and culturally sensitive, and seek to provide behavioral health and basic medical assessment services through phone or in-person support.

TRUST is available to meet community members where they are versus in a clinical setting, and can provide a wide range of services based on the individual’s unique needs. We bring the support to you.

Any Santa Clara County resident can access TRUST services. However, if the person in need is under the age of 18, TRUST will transfer them to the county’s youth mobile crisis provider.

TRUST is only for Santa Clara County residents. To access behavioral health services outside of Santa Clara County, callers should dial 988.

No, there is no fee for contacting the TRUST team or accessing TRUST in the community. The team will respond to calls whether a person has insurance or not. Sometimes there may be a cost, if an individual needs a higher level of services such as emergency medical transport.

TRUST responds to calls that do not pose a public safety risk. These calls are oftentimes preventative and may involve individuals and/or family members of individuals who are intoxicated, disoriented, or struggling with their mental health, encountering suicidal thoughts, dealing with extreme grief or are emotionally distressed.

Yes, all TRUST staff are trauma- informed and trained in de-escalation and crisis
resolution. The teams will be able to assess and de-escalate crisis and low risk
behavioral health situations or access emergency services for assistance when needed.

The TRUST teams will arrive in a vehicle that has the TRUST logo. Each team will have 2-4 people with both professional and lived experience. This may include a Crisis Intervention Specialist, First Aid Responder, and a Peer Support Specialist. The TRUST team, who will be easily identifiable in TRUST attire, will arrive, assess the situation, and provide trauma-informed care in the form of interventions, referrals, and safety planning.

Yes. The TRUST team is able to provide transportation in a customized vehicle equipped with tools to provide assessments. The vehicle is designed to be a welcoming and inviting place to provide a safe space for individuals experiencing a behavioral health crisis. TRUST can transport individuals to locations that will aid in their ongoing stabilization. This could include the Crisis Stabilization Unit at Momentum for Health, shelters, mental health urgent care, or returning home, as well as other community resources as needed.

Though TRUST responds to calls that are initially deemed low-risk, sometimes the situation will change when the team arrives on-site. When these situations occur, TRUST will defer to higher levels of community support, including law enforcement and/or emergency medical services. When additional community supports are engaged, the TRUST team will remain on-site to support those teams with mental health or psychiatric support as needed.

TRUST has the ability to assess for involuntary holds for individuals who are proactively seeking help, though it is ultimately up to the evaluating team to determine if the individual is meeting criteria, which may include not eating or sleeping, being unhoused, etc.

The TRUST team will provide resources for continued care. One to three days after initial contact, a TRUST team member will conduct a follow-up call to provide additional resources and support as needed. This service may apply to both the individual in distress as well as their family members, friends, caregivers and/or neighbors.