We bring the support to you.
TRUST is available to meet community members where they are we can provide a wide range of services based on the individual’s unique needs.
How can we help?
If this is an emergency, call 911.
If you’d like to talk to someone immediately, Ask for the TRUST team by calling 800-704-0900 and pressing 1. or by dialing 988 if you have a local 408, 650 and 669 area code. Again ask to connect to the TRUST team.
Find out more information about TRUST
The Trusted Response Urgent Support Team (TRUST) is a field response team that assists people experiencing behavioral health challenges and concerns in the community. Momentum for Health has partnered with Pacific Clinics, HomeFirst, and Santa Clara County on piloting TRUST to expand access to crisis care in our community.
The TRUST team responds to calls for service with the goal of not involving law enforcement. Team members meet with individuals to evaluate their medical and behavioral health needs on-site. If a higher level of care is needed, we linked them with the county’s emergency medical services and psychiatric emergency response teams to offer immediate, appropriate care.
Urgent Mental Health or Substance Use Situation
If this is an urgent mental health or substance use situation, use our call center. Our field response teams are available 24/7.
Ask for the TRUST team by calling 800-704-0900 and pressing 1
Dial 988 on your phone if you have a local 408, 650 and 669 area code. Again ask to connect to the Trust team).
What happens during a call
• All TRUST staff are trained in trauma-informed care, de-escalation, and crisis resolution.
• The TRUST call center can send a field response team to your location (such as your home, workplace, or a public space) in North County, San José, and Gilroy.
• This team works to de-escalate the situation, so you can get the help you need.
• We connect you with appropriate mental health care, including emergency medical services and psychiatric care, if needed.
How it Works
• Trauma-informed field response teams
• A focus on prevention’
• Involvement of families and loved ones, based on a client’s wishes
• Community Collaborators to gather and act on feedback from the community
• Staff from our community who are linguistically and culturally informed
• TRUST also taps into family members, caregivers, and friends who have firsthand experience with mental health and substance use concerns. These partners join the community response team, participate in training sessions, and act as a community resource.
Cost
There is no fee for contacting the TRUST team or accessing TRUST. The team will respond to calls whether a person has insurance or not. However, sometimes there may be a cost incurred if an individual needs a higher level of services, such as emergency medical transport.