What Is TRUST?

TRUST is a community service that helps Santa Clara County residents during an urgent mental health or substance use situation. Our call center and field response teams are available 24/7 to answer calls for help.  TRUST stands for “Trusted Response Urgent Support Team.” It is a partnership between three social service agencies in Santa Clara County: Momentum for Health, Pacific Clinics, and HomeFirst Services. Our team is specially trained to help people who need urgent help for mental health and substance use conditions. 

We treat every situation on a case-by-case basis, providing responsive care without involving law enforcement and triaging other teams when needed.

TRUST’s team of responders includes behavioral health staff from community organizations. These staff have knowledge and experience assisting people struggling with behavioral health challenges. Our field response team works together to meet the unique needs of each person and those around them.

 

 

 

 

 

How Do I Reach TRUST?

Ask for the TRUST team! Call 800-704-0900 and press 1 (call 988 for local 408, 650 and 669 area codes).

*Operates 24 hours a day, 7 days a week, 365 days a year.

 

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How Does TRUST Work?

TRUST’s team of responders includes behavioral health staff from community organizations. These staff have knowledge and experience assisting people struggling with behavioral health challenges.

Our field response team works together to meet the unique needs of each person and those around them. We treat every situation on a case-by-case basis, providing responsive care and only involving law enforcement when needed.

Here’s how the field response program works:

• Call 800-704-0900, press 1 (call 988 for local 408, 650 and 669 area codes) to reach TRUST if you, or someone around you, is experiencing concerning mental health or substance use symptoms.

• The TRUST call center can send a field response team to your location (such as your home, workplace, or a public space) in North County, San José, and Gilroy.

• This team works to de-escalate the situation, so you can get the help you need.

• We connect you with appropriate mental health care, including emergency medical services and psychiatric care, if needed.

How Does TRUST Make a Difference?

The TRUST program allows people to get the help they need as safely and smoothly as possible, starting with meeting them where they are. Having greater access to trained mental health professionals gives our community more peaceful and productive ways to handle mental health and substance use challenges when they arise.



Key components of TRUST include:

• Trauma-informed field response teams

• A focus on prevention

• Involvement of families and loved ones, based on a client’s wishes

• Community Collaborators to gather and act on feedback from the community

• Staff from our community who are linguistically and culturally informed

TRUST also taps into family members, caregivers, and friends who have firsthand experience with mental health and substance use concerns. These partners join the community response team, participate in training sessions, and act as a community resource.

24/7 Mental Health Support 

Call 800-704-0900, press 1 (call 988 for local 408, 650 and 669 area codes) to access the field response team as well as on-demand mental health resources, including:

• Immediate, over-the-phone symptom management and de-escalation support
• Guidance to referrals and additional services
• Call-out response services that send a mental health professional to your location in North County, San José, and Gilroy

This lifeline operates 24 hours a day, 7 days a week, 365 days a year (including holidays). Translation into multiple languages is available.

Frequently Asked Questions