TRUST Mobile Response Program
ABOUT
A Field Response Team Addressing Behavioral Health Challenges in the Community
Momentum for Health has partnered with Pacific Clinics and the County of Santa Clara to pilot TRUST to expand behavioral health response that does not include law enforcement as the initial responding party. The TRUST team members meet in person with individuals experiencing low-level behavioral health symptoms to assess their medical and behavioral health needs.
TRUST is a non-law enforcement community service provided by Momentum for Health, Pacific Clinics, and Santa Clara County.
SERVICES & SUPPORTS
TRUST Field Response Program Services
We bring the support to you. TRUST sends trained professionals to respond to community members with behavioral health symptoms when law enforcement is not needed. A community-based program led by Momentum for Health and Pacific Clinics, TRUST helps Santa Clara County residents by providing a compassionate, non-law-enforcement response to behavioral health events. Response is case-by-case, but may include:
- On-site crisis support and stabilization
- De-escalation and emotional support
- Safety planning
- Referrals to mental health services and community resources
- Follow-up support when appropriate
Service Details
Get Help 24/7, 365 Days a Year
TRUST is a lifeline that operates 24 hours a day, 7 days a week, 365 days a year (including holidays). Translation into multiple languages is available.
To get help, call 408-596-7290 or 988 to access the field response team as well as on-demand mental health resources, including:
- Immediate, over-the-phone symptom management and de-escalation support
- Guidance to referrals and additional services
- In-person response services that send a behavioral health professional to locations throughout Santa Clara County
What to Expect
We treat every situation on a case-by-case basis, providing responsive, personalized support to individuals and families during times of distress. This looks like:
- When a call comes in to 408-596-7290 or 988, trained staff assess the situation and determine whether TRUST is the appropriate response.
- If appropriate, a mobile field response team is dispatched to the location.
- TRUST first responders will provide on-site crisis support, assessment, de-escalation, safety planning, and connections to ongoing behavioral health services when needed.
Our Care Team
Field response teams include behavioral health staff and experienced professionals trained to provide trauma-informed care. The response team will consist of at least two individuals knowledgeable about community resources, behavioral health conditions, and de-escalation techniques, and who may have lived experience to draw on. The team is diverse in knowledge, language capacity, and cultural humility.
Our Impact
total dispatches were made in North Santa Clara County in FY25 (up 40% from FY24)
follow-up encounters in North Santa Clara County in FY25 (up 79% from FY24)
total client interactions in North Santa Clara in FY25 (up 36% from FY24)
FAQs
What is TRUST?
TRUST is a community-based behavioral health crisis response program that provides a compassionate, non-law-enforcement response for individuals experiencing behavioral health crises.
Who can access TRUST?
TRUST provides services to individuals experiencing a behavioral health crisis in Santa Clara County.
How is TRUST different from law enforcement?
TRUST teams are made up of mental health professionals, not police officers. The focus is on de-escalation, support, and connecting people to care rather than enforcement.
Can TRUST respond anywhere in Santa Clara County?
Yes. TRUST serves Santa Clara County residents.
Is there a cost to use TRUST?
No. TRUST services are free.
Can TRUST respond if someone is violent?
TRUST responds to nonviolent behavioral health crises. If there is an immediate safety concern or violence, call 911.
What happens after TRUST responds?
TRUST staff provide immediate support and may connect individuals to ongoing mental health services and community resources.
Is TRUST confidential?
Yes. TRUST services are confidential, within the limits of the law.
Can TRUST help families and caregivers?
Yes. TRUST supports individuals experiencing crisis as well as their families and caregivers.
Does TRUST provide follow-up support?
When appropriate, TRUST may provide follow-up support or referrals to additional services.
Is TRUST available 24/7?
Yes. TRUST is available 24 hours a day, 7 days a week.
Our Partners
